Instacart

Content Specialist at Instacart

Nov 2021 – Present

Instacart is North America’s leading grocery technology company.

Tools: Jira, Slack, Zendesk, Google Suite, Hotjar

Work Samples

I’m part of a friendly and distributed team that manages customer experience content like knowledge base articles, help centers, and workflows.

I’ve worked cross-functionally with process, engineering, legal, product operations, and other teams.

Public-facing projects I’ve worked on include:

I’ve supported the development and editing of several articles on promotions, sweepstakes, and gift cards.

I’ve edited, validated, and published articles on shopper perks and health guidelines.

I’ve reviewed, edited, and collaborated on emails to keep shoppers informed of updates and new processes.

Additional projects I worked on include:

Creating and presenting an internal slide deck for employee professional development.
Being a group project finalist in the 2022 company hackathon.
Kickstarting and organizing mentee-driven group syncs in an ERG pilot mentorship program.
Editing and contributing to internal process and style documentations.