Resume

Jess Chua

Content Specialist

About

I’m a creative and analytical content specialist with 5+ years of experience. Expertise in content management, content optimization, and driving web traffic through thoughtful content. Passionate about clear language and simplifying complex concepts to engage target audiences.

I love books, yoga, animals, and art!

Select Work Experience

Instacart

Content Specialist / 2021 to Present

Develop and edit help center articles and communications materials to enhance customer experience.

Optimal Living Daily

Content Specialist / Jan 2019 to Oct 2021

Wrote ad scripts for sponsors like BetterHelp and Grammarly in accordance with designated copywriting briefs.

Freelance

Blogger / Jan 2015 – Dec 2018

Created two niche blogs and applied SEO marketing to reach a viewership of over 2 million and over 550 subscribers.

Personal Projects

Creative Writing (2020 – present). Winner of Musepaper.org monthly essay award. Poetry chapbook published by Bottlecap Press.

GitHub (2021). Joined open source projects to gain technical writing and teamwork skills.

Education

UX Content Collective – UX Writing Fundamentals (2022)

LinkedIn Learning and Hubspot – Copywriting; Content Strategy; Content Marketing

Adams State University – BA in Interdisciplinary Studies (English / Business)